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Return & Refund Policy

Please read the following terms & conditions on returning items to Maxitech.

 

If you order incorrect goods, we will assist with a return with a few conditions:

  1. Incorrectly ordered goods must be returned in original unopened packaging. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose they were purchased for. (For example, check the package of a cartridge to make sure the cartridge fits your printer.) If you are unsure please feel free to contact us on 08 7080 5511 as sometimes certain cartridges are compatible with several different machines.
  2. When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
  3. It is the customers responsibility to pay return freight charges.
  4. It is the customer’s responsibility to ensure they have a proof of delivery for goods returned to us.
  5. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the customer/courier responsible.
  6. Return Authorisations are only valid for 7 days.
  7. All incorrectly ordered goods returned to Maxitech will incur a 10% restocking fee.
  8. Unopened goods can only be returned within 30 days from date of purchase. There may be exceptions so please call 08 7080 5511 to discuss.
  9. Customer errors and admissions will incur additional freight charges on replacement items.
     

Faulty goods can be returned with these conditions:

  1. Please contact us first to confirm that the product is faulty, as we may need information from the manufacturer confirming the fault - please see below for individual manufacturer specifications regarding faulty items .
  2. We do not give credits for returns where the goods are over 6 months old from the invoice date. This is due to manufacturers restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  3. If the product has been refilled or tampered with in any way, the credit will be rejected.
  4. All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
  5. It is the customers responsibility to pay the freight charges (unless otherwise agreed).
  6. It is the customer’s responsibility to ensure they have a proof of delivery for goods returned to us.
  7. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the courier responsible.
  8. Return Authorisations are only valid for 7 days.
  9. In the case of cartridges: once we have received the cartridges, we will then evaluate them and contact you to advise the outcome.

HARDWARE ITEMS: Please note hardware is not returnable or refundable unless deemed faulty by original supplier or manufacturer


​Where possible we are sympathetic when it comes to returns and will consider all requests which do not meet the above criteria on a case by case basis. Please contact us to discuss on 08 7080 5511.

 

Individual Manufacturer Specifications For Returns

Compatible/Generic Cartridge Returns:

All compatible cartridge returns will require a photo/scan of the issue to be emailed to sales@maxitech.com.au along with the invoice number and the serial number printed on the toner (Usually approx 16 digits). All compatible returns will be assessed by the Maxitech team on a one on one basis, if the item is deemed faulty a replacement will be provided.

Brother Cartridge Returns:

Brother requires all faulty Item claims to be sent to Brother Australia for evaluation. Brother requires a print sample, copy of the original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, we are unable to credit or refund you.

Please note: This process may take up to 8 weeks to complete.

Canon Cartridge Returns:

Canon stipulates all items must weigh above the minimum return weight for approval. Canon ink cartridges will be tested and checked against the fault claimed. The approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon. All items will also be checked for refilling, remanufacturing and tampering. All of which will void any warranty the item may have.

Epson Cartridge Returns:

All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued original Epson products being returned; compatible products will not be accepted.

Fuji Xerox Cartridge Returns:

All Fuji Xerox toner returns must have a print sample of the fault to be accepted for return.

HP Cartridge Returns:

Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return requirements. If a cartridge is below HPs predetermined return weight, then HP will classify it as empty. HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges.

Konica Minolta Cartridge Returns:

Faulty Konica Minolta items must be returned with print samples and/or descriptions of the fault. Items will be weighed and tested for faults by our supplier.

Kyocera Cartridge Returns:

Predicted faulty Kyocera cartridges will be weighed and tested for faults by our supplier.

For any D.O.A. or faulty hardware you must contact Kyocera directly on 1300 658 348 for repair or replacement.

Lexmark Cartridge Returns:

Lexmark toners and inks will be weighed and tested for faults by our supplier and a credit will be issued accordingly.

Oki Cartridge Returns:

All Oki toner returns must have a print sample of the fault to be accepted for return.

Samsung Cartridge Returns:

All Samsung toner returns must have a print sample of the fault to be accepted for return.